Terms of service

Agreement to the terms

If you use RaiseGood on behalf of a nonprofit organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the service.

You must be at least 18 years old, or the age of majority in your jurisdiction, to agree to these terms. By using the service, you represent that you meet this requirement.

Your use of the service is also governed by our Privacy policy, which is incorporated into these terms by reference.

Eligibility and your responsibilities

RaiseGood is designed for IRS recognized 501(c)(3) nonprofit organizations. Features such as Stripe Connect onboarding may be available only after your organization completes verification we require.

You agree to provide accurate information and to keep organization and account details up to date. You are solely responsible for complying with laws that apply to your fundraising, including charitable solicitation, raffles, gaming, tax, and donor disclosure rules in every place where you operate. We provide software tools only; we do not provide legal or tax advice.

Accounts and access

Staff and administrators sign in through Logto. You are responsible for safeguarding credentials and for activity under your account. Notify us promptly at the contact below if you believe an account is compromised.

Event attendees register per event with their own contact information and PIN. Attendee accounts are not the same as staff sign in.

The service

RaiseGood helps nonprofits plan and run fundraising events. Depending on how you configure an event, features may include attendee registration, optional paid general admission (event tickets) with card payments, English style auctions with bidding, raffles (including mystery box style raffles when enabled), receipts, a control center for live operations, and optional realtime updates.

We may change, suspend, or discontinue features to improve security, reliability, or the product. The service is provided on an “as available” basis. Unless we agree otherwise in a separate signed agreement, we do not guarantee uninterrupted operation or a specific uptime.

Fees and billing

Paid plans are billed through Stripe. Taxes may apply where required. If payment fails or an invoice is overdue, we may suspend or limit access until the account is brought current.

Where we offer an annual plan, it is priced as ten months of the corresponding monthly rate: you pay for ten months and receive twelve months of access for that subscription period, unless we state otherwise at checkout.

All fees are non-refundable except as required by applicable law or as expressly stated at checkout. If we terminate your access for reasons other than your breach of these terms, we will provide a pro-rated refund for the unused portion of any prepaid period.

Payments, Stripe, and payouts

Platform subscriptions, attendee payments for event admission, raffle tickets, and auction wins, and payouts to nonprofits are processed using Stripe, including Stripe Connect where applicable. Your use of Stripe is also subject to Stripe’s legal terms and policies. Card and bank details are collected and stored by Stripe, not on our servers.

Organizations must complete Stripe onboarding and maintain accounts in good standing to receive payouts. Payout timing and settlement depend on Stripe, banking networks, and how your event is configured.

Acceptable use

You agree not to:

• Use RaiseGood for unlawful fundraising, fraud, harassment, or discrimination.
• Misrepresent your nonprofit status, tax status, or eligibility.
• Scrape, overload, or attempt to bypass security or rate limits without permission.
• Use attendee or donor data for purposes unrelated to the event or without appropriate consent and legal basis.
• Upload malware, attempt unauthorized access, or interfere with other customers’ use of the service.

We may investigate and suspend or terminate access for violations.

Intellectual property

We and our licensors own RaiseGood, including software, branding, documentation, and related materials. Subject to these terms, we grant you a limited, non exclusive, non transferable, non sublicensable license to use the service for your organization’s internal fundraising purposes during your subscription or trial.

You retain rights to content you provide (for example event names, item descriptions, and images). You give us permission to host, copy, and display that content only as needed to provide the service.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RaiseGood NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS (USD $100) OR THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMIT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnity

You will defend, indemnify, and hold harmless RaiseGood and its affiliates, officers, directors, employees, and contractors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your events, your fundraising activities, your violation of these terms, or your violation of law.

Termination

You may stop using RaiseGood at any time. We may suspend or terminate access if you materially breach these terms, if you in our reasonable determination create material risk or legal exposure to us or other users, or if we are required to do so by law.

Upon termination, provisions that by their nature should survive (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution) will survive.

Following termination, we will retain your organization’s data for a limited period of at least 30 days, during which you may request an export. After that period, we will delete or de-identify your data unless we are required to retain it for legal, tax, or audit purposes. Contact support before or immediately after termination to arrange a data export.

Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law rules, except where prohibited by applicable law.

Subject to applicable law, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Suffolk County, Massachusetts.

To the extent permitted by applicable law, we each waive the right to a jury trial for disputes arising from these terms or the service.

Events beyond our control

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet disruptions, labor disputes, government actions, or failures of third-party services (such as Stripe, cloud infrastructure, or Logto).

Changes to these terms

We may update these terms from time to time. We will post the new version on this page and update the “Last updated” date. If a change is material, we may provide additional notice. Continued use after the effective date of updated terms constitutes acceptance, except where applicable law requires a different process.

General

Severability. If any provision of these terms is found unenforceable, the remaining provisions continue in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Entire agreement. These terms and the Privacy policy constitute the entire agreement between you and us regarding the service and supersede all prior agreements on that subject.

Assignment. You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets, with reasonable notice to you where practicable.

Contact

For questions about these terms, email [email protected].

Related information

• Privacy policy
• Frequently asked questions